eBook Help
- What is an eBook?
-
Your eBook will include a watermark. A watermark indicates a personalized copy of the file with your name and order number auto-embedded on every page of your eBook. This watermark associates this particular file to you. This identifier does not contain any other personal information about you.
If you purchased the Official Guide to the TOEFL® Test eBook, prior to June 26, 2012:
Your product was a software download containing encrypted Digital Rights, please read our Interactive Test Preparation FAQs.
Still more questions? Back to Main Help Page
- How do I view my eBook?
-
Your eBook will be in PDF format. To read and print PDF files, you will need to use PDF viewing software such as Adobe Reader. Many computers come with this software pre-installed. If you do not have PDF viewing software on your computer, Adobe Reader can be downloaded for free at:
http://get.adobe.com/reader/otherversions/
Still more questions? Back to Main Help Page
- What should I do before I download?
-
Some programs may prevent communication with our servers. For the best download performance and to protect the integrity of the downloaded file, please check any of the following before you download:
- Firewalls – are designed to prevent downloads from non-approved sites and can sometimes target legitimate files.
- Anti-Virus Programs – can cause problems by scanning a download in progress, causing the download to become corrupt or damaged.
- Download Monitors – can sometimes interfere with the download process by simultaneously accessing portions of the download file multiple times, causing it to become corrupt or damaged.
Please check the settings of any of these products to ensure they are not interfering with your download. If you need assistance with this process, please contact the product’s manufacturer.
Still more questions? Back to Main Help Page
- How do I download or re-download eBooks that I have purchased?
-
Download Instructions:
To download or re-download your eBook, please follow these instructions:
- Look up your order by going to go to your order information page.
- Click on the "Download" button.
- Choose Save. Save your eBook to the location of your choice. We recommend saving it to your Desktop.
Still more questions? Back to Main Help Page
- I’ve finished downloading my eBook, where do I find it?
-
Your file will be located in the location you saved it to. If you choose Desktop it will be easier for you to locate the eBook once you have completed the download.
Still more questions? Back to Main Help Page
- How soon after my purchase will my eBook be available?
-
When you place your order, we will immediately begin processing your file to personalize it. This process takes just a few moments.
Still more questions? Back to Main Help Page
- How long will my eBook be available on my Order Details page?
-
Your watermarked eBook will be available to you via your Order Details page for 30 days after the date of purchase.
Still more questions? Back to Main Help Page
- What are the file restrictions on watermarked eBooks?
-
Your downloaded eBook is designated for your personal use only. You may save an eBook file to another device, such as a portable eReader or Smartphone, but you may not share it with others. You also may not share your files on servers where others can read or access the content. You are restricted from selling your eBooks as ownership cannot be transferred. You are also restricted from editing or changing files. You are allowed to view or print your files for your own personal use.
You may not edit the files, but you may view or print them for personal use as you see fit.
Still more questions? Back to Main Help Page
- Can I print a copy of my eBook?
-
Yes. Your product may be printed for personal use only. Any distribution of printed eBooks is strictly prohibited.
To print, open your eBook and use the Print options included in your PDF viewing software.
Here are some helpful tips:
- Experiment with different print qualities to conserve ink.
- With full color products, if your printer permits, try printing pages in grayscale if color isn't required.
- Print a few pages at a time; some printers can't handle the entire printed document at once.
- Printing the entire product, no matter how it is accomplished, is likely to be more expensive then purchasing the eBook in hardcopy, if one is available.
Still more questions? Back to Main Help Page